1. Q: What is MOQ of your product. A: Our MOQ is 100pcs for each design
2. Q: Can your product pass SGS, EN71, REACH etc test? A: Yes, our products can pass testing, please contact our sales team for more information.
3. Q: How quick custom sample quickly? A: It will take 3-5 working days after artwork confirmed.
4. Q: How fast can we get a price for custom item? A: Our sales team will reply to you on the quotation within 1 hour.
5. Q: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made? A: We Pinstar Gifts Co.,Ltd. has been in the metal crafts field for more than 12 years, only high quality products and well-deserved reputation can help us go further and further. You also can choose to pay via Trade Assurance Alibaba, Alibaba will make sure your money safe.
6. Q: How can I get a tracking number of my order that has been shipped? A: We will email you about the tracking# directly once the goods are shipped.
7. Q: Are you a direct manufacturer? A: Yes, we are manufacturer, welcome to our factory to have a field visit.