1. Q: can i get a sample before order? A: sure, once we get the mold cost from you, we will start the mold and samples.2. Q: when i can see the sample? A: normally, we need 7days to finish the sample.3. Q: what is the lead time for the order? A: if not big quantity, within 2000pcs, we need 10 days to finish the order.4. Q: do i need pay the mold agagin when reorder? A: we keep the mold for 2 or 3 years, during this time, you no need pay mold cost again.5: Q : how you ship the order? A: DHL,UPS,TNT,Fedex, we never use EMS, because it take too long time, and not safe.