1, Inquiry. What item? What material? What size? What quantity? How do you want it look like? 2. Artwork. According to your product and size, we’ll make artwork for you. ( please pay attention to artwork, because we’ll produce just as artwork ) 3. Order confirmation. Confirm artwork and product details before payment and production. 4. Payment. ( mold fee, or 30% amount and 70% before shipping, or 100% amount ) 5. Sample. After payment before production,about 7-9 days 6. Production. After sample confirmation. ( also could directly go to production, no sample ),about 12-15days. 7. Shipping. Please provide delivery address,postcode and telephone number for shipping.about 3-5days
Very Important !
1. Q: What is MOQ of your product. A: Our MOQ is 100pcs for each design, we accept 50pcs for each design if you have more than 3 designs.
2. Q: Can your product pass SGS, EN71, REACH etc test? A: Yes, our products can pass testing, please contact our sales team for more information.
3. Q: How quick custom sample quickly? A: It will take 3-5 working days after artwork confirmed.
4. Q: Can I get Product samples? A: To get samples, please contact:
5. Q: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made? A: We Pinstar Gifts Co.,Ltd. has been in the metal crafts field for more than 12 years, only high quality products and well-deserved reputation can help us go further and further. You also can choose to pay via Trade Assurance Alibaba, Alibaba will make sure your money safe.
6. Q: How can I get a tracking number of my order that has been shipped? A: We will email you about the tracking number directly once the goods are shipped.
7. Q: Are you a direct manufacturer? A: Yes, we are manufacturer, welcome to our factory to have a field visit.